Refund policy

Refunds Policy

Please note that we can only accept return and exchange if customer receives damaged item. We cannot accept returns on sale items or gift cards.

To be eligible for a return or exchange, your item must be in the same condition that you received it, unopened and in its original packaging. You’ll also need the receipt or proof of purchase, and proof of dissatisfied reason ( picture is recommended ).

please don't hesitate to reach out to us about return or exchange within 14 days of purchase by emailing us at  elecoffeeusa@gmail.com.

Please We have a 14-day return policy, which means you have 14 days after receiving your item to request a return or exchange. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.